October 28 2008 Tuesday

Lotus Notes password change dialog

I'm in the midst of R8 conversion from Exchange (via a client M&A). Why when I force out a policy to change passwords does the dialog have to be so "wordy" and difficult to understand?

Image:Lotus Notes password change dialog

It is very hard for a user to discern that they need a 6 char long, 1 number, 1 special char password to be able to leave this box. It would be nice if the dialog only showed what was set in the policy to avoid confusing new users.
Darren Duke   |   October 28 2008 08:13:00 AM   |    lotus notes    |  
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Comments (5)

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1 - Dave Quinlan       10/28/2008 10:49:09 AM

because not all "special characters" are special enough for Notes 8, we found that one out the hard way. $ (for example) is invalid.

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2 - Mary Beth Raven       10/28/2008 9:47:07 PM

Hi,

this borrible dialog is really determined by YOU. If your password rules are easy, you can change this dialog-- yes, the dialog is customizable. You could also delete all the things which are "not applicable". (yeah, then you would have to renumber, but you CARE about your users, right?)

With power and felxibility comes responsibility :)

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3 - Hynek Kobelka    http://www.pylonware.com    10/29/2008 9:25:29 AM

Hi Mary-Beth,

yes the content of the dialog can be customized, but nevertheless there is so much room for improvement.

Many applications today use a simple graphical way which shows if the password meets the specific criteria. And these graphical indicators change with every new character the users enters. (They turn green from red for example).

And don't even allow the user to hit "OK" if the password does not meet the criteria. A message afterwards is not as nice.

And I have to add that we really need the "Change password" button in the main menu and not buried inside the ID-file dialog.

And it should also be on EVERY dialog which tells you that the password will or has expired.

And ...

Sorry for repeating this again and again. I am sure that you know about it. But I still believe that someday it will come.

Have a nice day :-)

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4 - Darren Duke    http://blog.darrenduke.net    10/30/2008 9:21:02 AM

Mary Beth, any pointers on where this is documented? I do kind of agree that some signifiers as to matching the complexity requirements would be nice. You have to remember that we are starting to move a lot of folks FROM Exchange. We need to make this as familiar as possible.

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5 - Shean McManus       11/11/2008 11:15:45 AM

Any response from Mary Beth on the documentation on how to customize the "change password" dialog? I'm willing to do this to remove the rules that are not applicable to our organization but cannot find information anywhere on how to do this.