May 28 2018 Monday
You’re installing a new fix pack or IF on Domino and Windows won’t let you
It's a three day weekend in the States so I'm busy patching servers and installing fix pack and intermediate fixes to Domino servers. I came across an issue that a customer had mentioned to me a few weeks back while on-site that I see all the time but think nothing of. Basically they stop all the IBM Domino services and any backup agents and they still can't install a FP or IF. They called support and were told to boot into safe mode and do the install (wtf support?).
Here's there error (and we've all seen it);
So how do you fix this without booting into safe mode (again, wtf support?)? Well, provided you've stopped the IBM Domino services (both of them) and any backup agent servers then the lightly culprit is this little bugger, the Windows Management Instrumentation Service:
Stop this service (it may restart again, so if it does disable it until the upgrade completes, then re-enable and restart it).
You may see this, if you do click OK, it's not going to hurt anything to stop these services while upgrading:
Once Windows Management Instrumentation is stopped, voila, Domino upgrades successfully:
No need to boot into safe mode (again, again, wtf support?).
If you did disable the Windows Management Instrumentation service because it restarted, remember to go back and re-enable it and restart it.
Here's there error (and we've all seen it);
So how do you fix this without booting into safe mode (again, wtf support?)? Well, provided you've stopped the IBM Domino services (both of them) and any backup agent servers then the lightly culprit is this little bugger, the Windows Management Instrumentation Service:
Stop this service (it may restart again, so if it does disable it until the upgrade completes, then re-enable and restart it).
You may see this, if you do click OK, it's not going to hurt anything to stop these services while upgrading:
Once Windows Management Instrumentation is stopped, voila, Domino upgrades successfully:
No need to boot into safe mode (again, again, wtf support?).
If you did disable the Windows Management Instrumentation service because it restarted, remember to go back and re-enable it and restart it.
Discussion for this entry is now closed.
Comments (3)
Yeah, Support told me that too (to boot all my servers into Safe Mode) ... to which I responded, "Are you fucking kidding me?!" I think I scared the poor little dude. But that was after nearly an hour on the phone trying to get my servers patched. (this happened back in March) So now I kill the WMI processes out of habit because "ain't nobody got time for dat!" :)
WMIS has been an issue since NT and Windows 2000. In addition to setting WMIS to disabled, I check all IBM services (IBM Domino Diagnostics, IBM Domino Server, IBM License Metric Tool) and any third party tools that have hooks into Domino such as backup software and antivirus. I re-enable WMIS after I do an OS restart.
uninstallation of the hot fixes is another trouble...