Alas, this is not the IBM that exists any more. It is a shell of it’s former self. A veritable ghost town when you go looking for good technical folks. Product Managers and GM’s run awry creating and releasing software no one wants, no one uses and no one can install. IBM is a hell of a place to be an executive. No accountability that I can see. None. Nada. Zip. It appears to be the closest thing to an executive nirvana that has ever existed.
What my customers want is for IBM to fix things. Stop creating the fluffy, next big failure stuff. Just fix stuff you have already sold us on. The stuff my customers bought from you. The stuff I and IBM had promised works. Except no, they won’t let things be fixed, to be made better. They just refuse to make an existing product better. That’s not what “executives” (now I need a shower after typing that word so many times) believe will keep them moving up. No, they have their 6-18 month plans. And improving things is not a home run. Releasing something new is. Despite the odds that it will be an epic failure. But, no, up they go, off on their shareholder value beanstalks. Leaving a crater of crap for us clean up like SHA1, 40 and 56 bit SSL keys, inadequate web administration tools, languished development tools, the list goes on.
I’m pretty sure when an IBM executive (I need a second shower now) replies with “we’ve not heard that from *our* customers” they really mean “no one in my organization will tell me the truth because I’m a vindictive asshole, so don’t cross me or I will end your career”. Either that, or man, they live on another planet.
My customers don’t want mail.next. They want mail.now. But they want it to work in a sane and functional way. My customers are usually right. They didn’t want Symphony, or Workplace, or Mashups, or Alloy. They did want Notes, Domino, Quickr and Sametime.
IBM, you should really start listening to my customers. They are correct far more often than IBM and it’s analysts are.